Friday 28 August 2015

Revisiting Human Capital



There was a time when human beings were just that-human beings distinguished from other animals. Then came the industrial revolution and the ‘capitalists’ took centre stage of civilization. They distinguished humans from ‘capital’ eventually leading to the Marxist class war.  The struggle continued between the capitalist class and the labour class to establish relative prominence. In the recent decades some management practitioners tried to place the labour class (of course within the labour class there are many sub classes-uber, upper, middle, lower and ‘BPL’-Below Poverty Line) as part of the capital stock and started calling human beings as ‘human capital’. 

Most classical economists and even some of the modern economists like Thomas Piketty would not approve this extreme turnaround in thinking. Some socialists thought that the reason for all economic value is labour or human endeavour and capital is just a consequence of labour.

Which one to pick- the capitalists or the socialists? Is that a catch 22 situation?

We do not have to necessarily reduce every duality into Newton’s third law of motion. Everything need not have an equal and opposite force, at least in the realm of thinking or human imagination. We all know that capital, tools and ‘apps’ have greatly enhanced the human potential and made life a lot easier for most people, though making parents of gizmo-loving millennial children a lot anxious. Terming capital an exploitative weapon is at the least biased thinking in a progressive society. Human thinking, imagination and efforts led to path-breaking inventions and vast accumulation of capital, albeit in the hands of a few, not always in the hands of the inventors though. Counting human beings as part of the capital stock is to equate the producer with the tools of production or at the least, poor economic accounting.

In an interview published in the now long extinct ‘Illustrated Weekly of India’ the late Osho (Acharya Rajneesh) once jovially said ‘Jesus saves, Moses invests and Rajneesh spends’. In a society there are people who save, others who invest and almost everyone who spends. Probably, the Acharya did not want to give any particular significance to any one of the three or wanted to justify all that money spent on the multitude of Rolls Royce cars. Yes, savings and investments lead to creation of capital. But capital is of what use if there is none to buy the products of capital, including the Rolls Royce cars?

Re-imagining people as human beings rather than resources or capital may be reinventing the wheel or even going far back in the past when the wheel wasn’t yet invented. What would that mean to HR practitioners? For one, this may prompt organizations to start viewing people as different from other asset classes. Assigning a price tag or even a rental value to human beings is devaluing human ingenuity and freedom of choice. Companies can hire the ‘services’ of employees, buy ideas and even inventions, still retaining the freedom with the seller.

In the not so distant future, 'hiring' people may sound derogatory and probably illegal just as trading slaves became illegal; 'full time employment' too may become impractical, if not illegal. Who can utilize a human mind full time, if at all available for hire? Surely, the owner cannot; leave alone the buyer. Employment is becoming ‘employmind’ expanding human possibilities and making human accounting evermore error-prone.

Is there a killer app waiting to solve this accounting problem?  

“Business is about profit, yes and it is about more than profit. At its best, it is expanding the possibilities of humanity.”- Jon Miller

Monday 10 August 2015

Trials and the Tragedy of Errors



A fair trial is the right of the victim and the accused. Yet, we all intuitively know that not all trials result in a fair judgment. One may even be pardoned to imagine that most legal trials in India result in errors. Occasionally, we make an outburst about a judgement gone wrong or perceived to have gone wrong. Yet we take it on our stride and believe that life is a chain of trials and errors.

Courts are meant to dispense justice. However, the long chain of the justice system is often a test of smartness or skilful work by a whole lot of intermediaries in the chain right from the local police who registers a complaint or a First Information Report. A small twist by an intentional or unintentional error in the FIR can change the entire course of trial and even the outcome. Similarly the collection and presentation of evidence and trial of witnesses at different trial courts can make or break a case. Truth usually doesn’t stand up on its legs. It always needs some artificial limbs provided by interested and sometimes uninterested parties. ‘Satyameva Jayate’ is a fascinating aspiration like many other ideals. Truth manifests differently to different people and at different times. OK, that is philosophy.

Let’s return to reality.

An article in the recent Fortune magazine (August 1, 2015) adapted from Geoff Colvin’s book titled ‘Humans Are Underrated’ cites an interesting research study. Parole decisions are made by judges in some countries, such as Israel, where researchers investigated how those decisions are influenced by a routine human act like lunch. Over the course of a day, the judges approve about 35% of prisoners’ applications for parole.  But the approval rate declines steadily in the two hours before the lunch break. Immediately after the lunch, it spikes to 65% and then again declines steadily. If you are a prisoner, the number of years you spend behind bars could be affected significantly by whether your parole application happens to be the last one on the judge’s stack before lunch or the first one after!  

Data-driven algorithms have proved superior to human judges in such decisions. Rationally we prefer a computer that doesn’t take a lunch break to a judge who takes a lunch break whose body metabolism and mental agility or emotions depend on many external factors. Yet, we may not reassign such jobs from judges to machines. Why? The issue is not computer abilities; it is the social necessity that individuals be accountable for important decisions.

Corporate situations are similar too. Will the manager who writes the appraisal of five employees at a stretch apply varying judgements based on when he is taking a lunch break? Quite likely! You may want to pray that your appraisal comes up in the morning list and not closer to the lunch break. It can potentially make or break a career, or affect your salary increase or promotion. It is not a question of fairness. It is a matter of hunger! Seriously, ask your boss, ‘hungry, kya?’

Well, lot of transactions have been automated in many companies, making a day’s job easier for the average employee and the HR Department. But not many decisions are automated or moved to self-service mobile app. It appears, the higher the impact of a decision the greater the chance of error. Alas, human judgement after 200,000 years of evolution, still remains in the realm of trial and error!
 
‘The ability to observe without evaluating is the highest form of intelligence.’- Jiddu Krishnamurti